Tuesday, February 19, 2019

Troubleshooting Tips: unknown error 9 occurred on iPhone XR

There is an unlnown error 9 occurred on iPhone XR when we try to resore it with iTunes,  how to fix it? Here are some troubleshooing tips.


Fristly, use iTunes to restore the iPhone XR again, it's still failed to restore, and reports unknown error 9. Now, we can try the following troubleshooing tips to fix this problem.

1. Force restart iPhone XR

If this unknown error 9 is caused by some simple software problems, then restarting is a good solution, because the most of simple software problems can be fixed by restarting.

In order to force restart iPhone XR, please quickly press and release the iPhone Volume Up button, and then quickly press and release the iPhone Volume Down button, at last, press and hold the iPhone power button  until the Apple logo appears, and then release.

After restarting the iPhone XR, connect it to the computer to test it again, if the unknown error 9 still exist, then you should try another solutions.

2. Check connections between iPhone and computer

If the connection between the iPhone XR and the computer is fragile or incomplete, then it will cause the iPhone XR to fail to restore and report the error code.

In order to avoid this case, we need to check iPhone lightning cable and USB port. Make sure you are using an Apple lightning cable with good quality, try different USB port, or try another computer.

After you try these methods, if the iPhone XR error 9 still exists, then you should try another solution.

3. Reset all Settings

The setting problem also will cause iPhone got an unknown error during the restore, if the iPhone XR has some invalid settings, it will cause iTunes or access to deny the computer programs or other apps. We can try to fix it by resetting all settings.

In order to reset all Settings, please go to Settings-> General -> Reset -> Reset all settings.

After resetting, please re-restore it, if it still not working, then try next solutions.



4. Check iTunes version

As we know, if we want to use iTunes to update IOS or restore iPhone, the first thing is that we need to update the iTunes to latest version, so we can make it works smoothly.

Please open iTunes on the computer, and then check it if it's the latest version. If not, please update it to the latest version, and then use it to restore the iPhone XR again.

If the iPhone XR is still unable to restore with the latest iTunes version, then please try another solutions.

5. Contact Apple Care

If all of above solutions are not working, and you have no ideas for it, then you can contact Apple Care for help. They will help you to fix the iPhone XR with their professional phone repair tools and skills.



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